Orders
Thank you for placing your order with us! All orders are dispatched within 24-48hrs of confirmation and take approximately 3-5 business days (excluding holidays) to be delivered. For further details, please contact us at cs@tgsworldwide.com
Please email us immediately as orders cannot be cancelled once dispatched. If your item has still not been processed, we will cancel your order and provide a full refund, including shipping fees. If the order has been processed and dispatched, please see our return policy.
To change an item in your order, you must contact us before your order is processed. Please email us at cs@tgsworldwide.com for further assistance.
Depending on the item, some pieces may be restocked. Please feel free to sign up for our out of stock notifier on the product page or email us at cs@tgsworldwide.com for further assistance.
Yes! You can visit us at our flagship boutique at The Yard Mall - Al Rehab (G29) or at Hyde Out
TGS offers worldwide shipping. During checkout, you may see if there are any restrictions to your desired shipping location.
For all orders outside of Egypt; VAT, Customs and Taxes are the customer's responsibility and to be paid by the customer
Returns and Exchanges
We hope that you are fully satisfied with your purchase from TGS. To request a return or exchange, your item must be unworn and in the same condition as received, with its full packaging and accessories, within 14 days from the date you receive your order.
Orders can be opened prior to delivery. If any issues arise, a refund or exchange request submitted.
During any promos, items are eligible for exchange only within 14 days.
All outlet items are eligible for exchange only.
Refund/Exchange Process:
To place an exchange order please visit the exchange link on our website or press the link below to begin your request. You MUST upload photos of your product(s) for your exchange request to be approved. Once your exchange request is approved, your order will be delivered within 3–5 business days.
https://eg.tgsworldwide.com/apps/return_prime
Refunds will be made according to the original payment method.
*You are responsible for paying return shipping to us and in the event of a cash refund or the item being returned to you due to rejection, you will be responsible for the shipping fees as well.
There are 2 ways to send your items back!
1) You may request for us to schedule a pickup with our courier, in which you will have the shipping fees deducted from your refund.
2) You may send the items back with a private courier of your choice, in which case we will not deduct any fees from your refund (please contact us prior to sending the items back to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer.
*Our shipping methods use 3rd party companies - we are not responsible for the time it takes for the company to deliver or pickup orders.
Please keep all communication via one method (email/direct messages/etc) to ensure that your requests are handled accurately and quickly.
To request an exchange, please visit the Returns & Exchanges section on our website or click the link below to submit your request:
https://eg.tgsworldwide.com/apps/return_prime
Please note that uploading clear photos of the product(s) is mandatory for your exchange request to be reviewed and approved.
Once you submit your request and upload the required photos, our team will review the product(s) to ensure everything meets our exchange requirements. If your request is approved, we will proceed with arranging your exchange order.
Shipping Fees & Exchange Process
- Shipping fees for the exchange are the customer's responsibility.
- Upon delivery, the courier will deliver your new item and collect the original item you wish to exchange.
Please ensure that your exchange request is submitted through the link above and that all required photos are uploaded to avoid delays in processing your request.
We pride ourselves on high-quality construction and durability. Please provide us with photos and a description of the damage via our return and exchange link.
https://eg.tgsworldwide.com/apps/return_prime
Items received as gifts can only be returned for a store credit as long as they meet our return policy and are current season stock. We may request further information in regard to your claim. Please email us at cs@tgsworldwide.com for further assistance.
payments
We currently accept Visa/MasterCard payments, Apple Pay, as well as C.O.D (Cash on Delivery) within Egypt.
We accept all major credit cards and Apple Pay worldwide.
All purchases are inclusive of taxes within Egypt. All shipments delivered outside of Egypt may be charged customs and duties and this is the responsibility of the client.