Discover More In Our FAQ

Do you have a physical store?

Yes — visit our flagship boutique at The Yard Mall, Al Rehab (G29). All branch addresses and directions are on our Contact page.

How long does delivery take?

Orders are dispatched within 24–48 hours of confirmation and usually arrive in 3–5 business days, excluding holidays.

How much is shipping?

Inside Egypt, shipping is 90–130 EGP depending on your governorate, and the exact amount is shown at checkout before you confirm.

We also ship worldwide. For orders outside Egypt, VAT, customs and taxes are the customer's responsibility.

How can I pay?

Cash on delivery, or online with Visa, Mastercard and ValU.

Can I open the parcel before paying?

No. Orders cannot be opened prior to delivery and shipments are paid in full. If anything is wrong, submit a return or exchange request afterwards and we will handle it.

What is your return and exchange policy?

Within 14 days of placing your order, as long as the item is unworn and in the same condition you received it, with full packaging and accessories.

During promotions, items are eligible for exchange only. Outlet items are exchange only, and jewellery and accessories are non-refundable for hygiene reasons.

How do I start a return or exchange?

Start your request on our return & exchange page and upload photos of the product — the photos are required for the request to be approved.

Review takes up to 10 business days. Return shipping is paid by the customer.

How do I find my correct size?

Email cs@tgsworldwide.com with your usual size and we will confirm the right fit for the piece you want.

Where measurements are available, a Size chart link appears next to the size options on the product page.

Cash on delivery

Pay in cash when the order reaches your door. Nothing upfront.

Fast shipping

Dispatched within 24–48 hours and delivered in 3–5 business days.

14-day exchange

Unworn and in full packaging, within 14 days of your order. Exchange only during promotions.

Secure online payment

Pay with Visa or Mastercard at checkout.