FAQ

Orders

Where is my order?

Thank you for placing your order with us! All orders are dispatched within 24-48hrs of confirmation and take approximately 3-5 business days (excluding holidays) to be delivered. For further details, please contact us at cs@tgsworldwide.com

How can I change or cancel my order?

Please email us immediately as orders cannot be cancelled once dispatched. If your item has still not been processed, we will cancel your order and provide a full refund, including shipping fees. If the order has been processed and dispatched, please see our return policy.

To change an item in your order, you must contact us before your order is processed. Please email us at cs@tgsworldwide.com for further assistance.

The item I want is sold out, what should I do?

Depending on the item, some pieces may be restocked. Please feel free to sign up for our out of stock notifier on the product page or email us at cs@tgsworldwide.com for further assistance.

Can I see your products in-person? Do you have a store?

At the moment, you can purchase products from TGS online - via our website. You may also find our products at pop-up events and bazaars. Please follow our Instagram to stay up to date with the latest events happening! https://instagram.com/tgs_worldwide

Are there any shipping restrictions?

TGS offers worldwide shipping. During checkout, you may see if there are any restrictions to your desired shipping location.

Returns and Exchanges

What is your refund & return policy?

We hope that you are fully satisfied with your purchase from TGS. To request a return or exchange, your item must be unworn and in the same condition as received with full packaging and accessories within 14 days from the date of purchase (placing your order) for a refund or exchange.

Refunds will be made according to the original payment method.

Orders cannot be opened prior to delivery. All shipments must be paid for in full and if any issues arise, a refund or exchange request submitted. 

All outlet items are final sale and exchange only. 

Refund/Exchange Process:

1) Please email cs@tgsworldwide.com to request a return or exchange.

2) Items must be shipped back to us, after which the items will be reviewed by our returns team.

3) Items are processed and a final confirmation sent to you whether the return is approved or rejected. 

*You are responsible for paying return shipping to us and in the event of a cash refund or the item being returned to you due to rejection, you will be responsible for the shipping fees as well.

There are 3 ways to send your items back!

1) You may request for us to schedule a pickup with our courier, in which you will have the shipping fees deducted from your refund. 

2) You may send the items back with a private courier of your choice, in which case we will not deduct any fees from your refund (please contact us prior to sending the items back to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer. 

3) You may schedule a drop-off at our facility, in which case we will not deduct any fees from your refund (please contact us prior to dropping the items off to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer.

How can I exchange my item?

We hope that you are fully satisfied with your purchase from TGS. To request a return or exchange, your item must be unworn and in the same condition as received with full packaging and accessories within 14 days from the date of purchase (placing your order) for a refund or exchange.

Refunds will be made according to the original payment method.

Orders cannot be opened prior to delivery. All shipments must be paid for in full and if any issues arise, a refund or exchange request submitted. 

All outlet items are final sale and exchange only. 

Refund/Exchange Process:

1) Please email cs@tgsworldwide.com to request a return or exchange.

2) Items must be shipped back to us, after which the items will be reviewed by our returns team.

3) Items are processed and a final confirmation sent to you whether the return is approved or rejected. 

*You are responsible for paying return shipping to us and in the event of a cash refund or the item being returned to you due to rejection, you will be responsible for the shipping fees as well.

There are 3 ways to send your items back!

1) You may request for us to schedule a pickup with our courier, in which you will have the shipping fees deducted from your refund. 

2) You may send the items back with a private courier of your choice, in which case we will not deduct any fees from your refund (please contact us prior to sending the items back to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer. 

3) You may schedule a drop-off at our facility, in which case we will not deduct any fees from your refund (please contact us prior to dropping the items off to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer.

My item is damaged upon delivery or needs to be repaired, what do I do?

We pride ourselves on high-quality construction and durability. Please provide us with photos and a description of the damage to cs@tgsworldwide.com so a member of our customer service team can assist further.

How can I return an item I received as a gift?

Items received as gifts can only be returned for a store credit as long as they meet our return policy and are current season stock. We may request further information in regard to your claim. Please email us at cs@tgsworldwide.com for further assistance.

payments

What payment methods do you accept?

We currently accept Visa/MasterCard payments, VALU installments, as well as C.O.D (Cash on Delivery) within Egypt.

We accept all major credit cards and Apple Pay worldwide.

How are taxes & duties calculated?

All purchases are inclusive of taxes.