سياسة الاسترداد

We hope that you are fully satisfied with your purchase from TGS. To request a return or exchange, your item must be unworn and in the same condition as received with full packaging and accessories within 14 days from the date of purchase (placing your order) for a refund or exchange.

Orders can be opened prior to delivery. If any issues arise, a refund or exchange request submitted. 

During any promos, items are eligible for exchange only within 14 days.

All outlet items are eligible for exchange only. 

Refund/Exchange Process: 

To place an exchange order please visit the exchange link on our website or press the link below to begin your request. You MUST upload photos of your product(s) for your exchange request to be approved. Once your exchange request is approved, your order will be delivered within 3–5 business days.

https://eg.tgsworldwide.com/apps/return_prime

Refunds will be made according to the original payment method.

*You are responsible for paying return shipping to us and in the event of a cash refund or the item being returned to you due to rejection, you will be responsible for the shipping fees as well.

There are 2 ways to send your items back!

1) You may request for us to schedule a pickup with our courier, in which you will have the shipping fees deducted from your refund. 

2) You may send the items back with a private courier of your choice, in which case we will not deduct any fees from your refund (please contact us prior to sending the items back to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer. 

*Our shipping methods use 3rd party companies - we are not responsible for the time it takes for the company to deliver or pickup orders. 

Please keep all communication via one method (email/direct messages/etc) to ensure that your requests are handled accurately and quickly.