Refund policy

We hope that you are fully satisfied with your purchase from TGS. To request a return or exchange, your item must be unworn and in the same condition as received with full packaging and accessories within 14 days from the date of purchase (placing your order) for a refund or exchange.

All exchanges within Cairo & Giza will be processed via same day delivery (Saturday through Thursday before 2 PM, except holidays) so you can enjoy your TGS pieces sooner. 

Refunds will be made according to the original payment method.

Orders cannot be opened prior to delivery. All shipments must be paid for in full and if any issues arise, a refund or exchange request submitted. 

All outlet items are eligible for exchange only. 

Refund/Exchange Process:

1) Please email cs@tgsworldwide.com to request a return or exchange.

2) Items must be shipped back to us, after which the items will be reviewed by our returns team. 

3) Items are processed and a final confirmation sent to you whether the return is approved or rejected. This process may take up to 10 business days. 

*You are responsible for paying return shipping to us and in the event of a cash refund or the item being returned to you due to rejection, you will be responsible for the shipping fees as well.

There are 4 ways to send your items back!

1) You may request for us to schedule a pickup with our courier, in which you will have the shipping fees deducted from your refund. 

2) You may send the items back with a private courier of your choice, in which case we will not deduct any fees from your refund (please contact us prior to sending the items back to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer. 

3) You may schedule a drop-off at our facility, in which case we will not deduct any fees from your refund (please contact us prior to dropping the items off to receive pre-approval). TGS is NOT responsible for any shipments that are lost or stolen when using this return method, all responsibility is upon the customer.

4) Instant Refunds: For Cairo & Giza orders, refunds can be processed within 72hrs for a 200 EGP fee.

*Our shipping methods use 3rd party companies - we are not responsible for the time it takes for the company to deliver or pickup orders. 

Please keep all communication via one method (email/direct messages/etc) to ensure that your requests are handled accurately and quickly.